At Optik House, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy carefully to understand your rights and the steps you can take if you need to return a product or request a refund.
Eligibility for Refunds and Returns a. General Products:
You have [30] days from the date of receipt to request a return or refund for most products purchased from Optik House. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
b. Non-Returnable Items:
Certain items are non-returnable and non-refundable, including:
Customized or special-order products
Gift cards
Downloadable software or digital products
Items marked as “Final Sale”
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [7] days of receiving your order. We will arrange for a replacement or provide a full refund, including shipping costs, after verifying the issue.
to request a return authorization. Please provide your order number, details of the product you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Please do not send your purchase back without obtaining an RMA number.
Return Shipping: You are responsible for paying for your own shipping costs when returning an item unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Refund: Once we receive your return, we will inspect the item. If the item is in its original condition and meets our return criteria, we will process your refund. Refunds will be issued to your original payment method within [7-14] business days.
Exchanges
If you need to exchange an item for a different size, color, or model, please contact us at contactus@optikhouse.lk or +94 74 391 8779 . Exchanges are subject to product availability. If the desired item is not available, we will offer a refund or alternative product options.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check your bank account or credit card statement first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contactus@optikhouse.lk or +94 74 391 8779
Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us at:
